ParlourOS handles member management, premium collection, claims processing, and compliance — so you can focus on the families who need you.
Member Records
Centralised
Policies, dependents, documents
Premium Tracking
Built in
Cash, EFT, card, arrears
Claims Workflow
Step by step
Documents, approvals, status
Compliance
POPIA ready
Consent, audit trails, access control
Customer Portal
Included
Branded access for members
Custom
Pricing
POPIA
Ready workflows
Paper member files & manual tracking
Digital profiles — full history, documents, waiting periods, and dependents in one place
Chasing arrears by phone every month
Automated SMS reminders, arrears lists, and payment links help your team follow up consistently
Claims processed by hand over weeks
A clear claims pipeline tracks documents, approvals, notes, and payout status from one place
No idea which members are about to lapse
Lapse risk indicators flag at-risk members early, with simple follow-up workflows for your team
Step-by-step onboarding wizard. Dependents, waiting periods, policy status, audit trails. Digital membership cards with QR codes. Plan switching with history.
Full state machine: Pending → Active → Arrears → Lapsed → Reinstated. SLA-tracked claims pipeline with document checklists, payout splits, and repudiation workflow.
Walk-in cash, card-on-file recurring billing, manual EFTs. Secure online payments. Automated SMS arrears reminders. Full reconciliation dashboard with receipt generation.
16 parlour reports including bordereaux generation for underwriters. POPIA consent tracking, FSCA filing tracker. Scheduled email reports. Export to Excel and PDF.
SA ID validation with Luhn checksum. Cross-parlour duplicate policy and claim detection. Waiting period enforcement. Agent fraud scoring. Blacklist management.
Funeral file management. Vehicle fleet and logistics. Stock & inventory tracking. Supplier marketplace. Tombstone order tracking. Event coordination calendar.
Every parlour gets a fully branded experience from day one. Members install your app, visit your domain, receive emails with your logo. ParlourOS is invisible.
Installable app, no App Store
Members tap 'Add to Home Screen'. Your icon. Your name. Works offline.
Your own domain on every plan
Point your domain to us — smithfunerals.co.za works on any plan.
Your colours & logo throughout
Member portal, PDFs, emails, and membership cards all use your identity.
My Policy
Gold Family Plan
Active
Next Premium
R 320.00
Due 1 May 2026
Members
4
Claims
0
Home
Policy
Pay
Docs
Your domain
smithfunerals.co.za
No app store
Installs from browser
We quote around your member base, branches, SMS volume, and the tools your parlour actually needs.
What your quote is based on
Active members, dependents, documents, and expected growth.
Single-site parlours, branch networks, agents, and role access.
Included SMS volume, reminders, campaigns, and top-up requirements.
Core policy admin plus optional finance, compliance, fraud, and operations modules.
Included in every setup
Member, policy, payment, arrears, and claims workflows
Branded customer portal and installable web app
POPIA-ready consent, documents, and audit trails
Setup guidance for imports, roles, branches, and templates
Enter your numbers to model potential admin time and follow-up capacity. These are estimates, not customer results.
Your Monthly Revenue
R 30 000,00
Estimated Admin Time Freed / Week
13h
Based on 15h manual admin vs 2h system-assisted
Estimated Labour Capacity
R 7 800,00
Modelled at R150/hour for planning purposes
Collections To Follow Up
R 3 600,00/mo
Estimated missed premiums to prioritise with reminders
Create your account, upload your logo, and configure your policy plans. About 10 minutes.
Import from spreadsheet or onboard one by one. Upload documents, set payment schedules.
Track payments, process claims, send automated reminders. Your branded app is live immediately.